We want you to be completely satisfied with your purchase. Our 5-Star Guarantee means we're committed to providing customers with the most delightful shopping experience possible. We're always available and happy to help with any questions. If you need to request a refund, please contact our Customer Support Team within 15 days of delivery.
Our policy lasts 15 days. If 15 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.
We do not accept returns for refund or exchange, at the exception of items damaged in transit. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 15 days of receiving the products at firstname.lastname@example.org with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement or refund the full purchase price of your item.
Lost or Stolen Packages
LiceComb is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, LiceComb will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
For more information please contact us at email@example.com